1. Returns & Exchange

At Naaz Book Depot, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

We offer returns or exchanges within 7 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Eligible Items for Return

Books with printing defects, missing pages, or severe transit damage.
Incorrect product delivered (different book title or edition).

3. Non-Returnable Items

Items showing visible signs of wear, usage, or damage post-delivery.
Products purchased during special clearance or promotional sales.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the receipt. If your return is approved, we will initiate a refund to your original method of payment (or via UPI/Bank transfer for convenience) within 5 to 7 working days.

5. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (defective book, incorrect item). Shipping costs are non-refundable.

6. Contact Us

For any refund or return inquiries, please reach out to our support team on WhatsApp at +91-91634-31395 or call us at 033-2235-0051.