Frequently Asked Questions
Everything you need to know about our products, shipping, and services. Can't find the answer? Contact us on WhatsApp.
Orders & Shipping
How long does shipping take within India?
We typically process orders within 24-48 hours. Shipping usually takes 3-7 business days depending on your location. Metropolitan cities like Delhi, Mumbai, and Bangalore often receive deliveries within 3-4 days.
Do you offer international shipping?
Yes, Naaz Book Depot ships worldwide. International shipping rates and delivery times vary by country. Please contact us on WhatsApp for a custom shipping quote for international orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order status in the 'Account' section of our website.
Product Authenticity
Are the books and Qur'ans authentic?
Absolutely. Naaz Book Depot has been a trusted publisher since 1967. We specialize in authentic Islamic literature and Qur'ans that undergo rigorous proofreading and quality checks.
Payments & Security
What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and popular mobile wallets through our secure payment gateway.
Is my payment information secure?
Yes, all transactions are processed through encrypted, PCI-DSS compliant payment gateways. We do not store your card details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 7-day return policy for books and stands in their original, unused condition.
How do I initiate an exchange?
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement at no extra cost.
Visit Our Physical Store
Come browse our collections in person at our Kolkata bookstore. Use the interactive map below to find directions.
📍 Address: 1, Ismail Madani Lane, Kolkata, West Bengal, 700073
📞 Phone: 033 22350051 / +91 90510 85118
⏰ Hours: Mon – Sat: 9:00 AM – 8:00 PM
Still have questions?
Our support team is available from 10:00 AM to 7:00 PM IST to help you with any queries.